HOTEL NEO GUBENG BY ASTON, Surabaya – A Smart Stay in the City
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Key details
About the Hotel
Jalan Jawa 17-19,
Surabaya,
Indonesia,
East Java
Rooms & Accommodations
Hotel Neo Gubeng by ASTON has 58 air-conditioned rooms with LED televisions, mini bars, and desks. Private bathrooms include showers with complimentary toiletries and slippers. All rooms feature high-speed Wi-Fi access.
Dining at Coffeeology
The on-site Coffeeology restaurant serves Western food and international cuisine. Breakfast service starts at 6:00 AM with local dishes available.
Meeting & Business Facilities
Three meeting rooms accommodate up to 100 people theater-style. Each room includes an LCD projector, screen, sound system, writing board, and high-speed Wi-Fi. A computer station and dry cleaning services are available.
Location & Transportation
Located in Gubeng, connecting Surabaya to Java's major cities. The hotel is a 5-minute drive from Submarine Monument and Surabaya Plaza Shopping Mall, 10 minutes from Tunjungan Plaza Shopping Centre, and 5 minutes from Delta Plaza. Nearby landmarks include Muhammad Cheng Hoo Mosque (2.5 km) and Surabaya Zoo (3 km).
Hotel Services & Amenities
Services include a 24-hour front desk, concierge, and complimentary wireless internet throughout the property. The hotel has a spacious parking lot and an on-site shop. Air conditioning is available in all areas.
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Choose the Room
From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Thoughtfully designed amenities for a comfortable & memorable stay
Free Wi-Fi
Parking
Valet parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key card access
Key access
Guest Parking
Electric kettle
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Dining
Restaurant
Business
Meeting/ Banquet facilities
Spa & Leisure
Spa & wellness centre
Room features
Air conditioning
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
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Location
Jalan Jawa 17-19,
Surabaya,
Indonesia,
East Java
Map view
Jalan Jawa 17-19,
Surabaya,
Indonesia,
East Java
City landmarks
Landmark
Taman Bungkul
2.2
km
Zoo
Surabaya Zoo
2.9
km
Landmark
Monumen Kapal Selam
700 m
Museum
Heroes Monument and 10th November Museum
3.3
km
Landmark
Pointed Bamboo Monument
1.5
km
Landmark
Taman Prestasi
1.4
km
Landmark
Siola Surabaya Museum
2.2
km
Mosque
Muhammad Cheng Hoo Mosque
2.4
km
Park
Kebun Bibit Surabaya
2.8
km
Square
Taman Apsari
1.5
km
Mall
Tunjungan Plaza
2.1
km
Landmark
Taman Mundu
2.5
km
Landmark
Monkasel
780 m
Mall
Grand City Surabaya
1.0
km
Park
Bungkul Park
2.2
km
Mall
Surabaya Plaza
850 m
Mosque
Sunan Ampel's Tomb
4.8
km
Public Building
Grahadi Building
1.5
km
Landmark
Indonesian Cancer Museum
680 m
Landmark
Joko Dolog Statue
1.6
km
Landmark
Sura and Baya statue
2.7
km
Landmark
Taman Hiburan Rakyat
2.4
km
Landmark
Tugu Pahlawan
2.3
km
Landmark
Submarine Monument
910 m
Market
Pasar Kedondong
980 m
Shopping Area
WTC Surabaya HANDPHONE CENTER
1.1
km
Mosque
Masjid Jami'ul Fawaid
610 m
Landmark
Monumen Perjuangan POLRI
2.2
km
Landmark
Tunjungan Mall
2.1
km
Landmark
Masjid Al Jihad
1.1
km
Nearby
Jl. Raya Gubeng
Monkasel
120 m
Restaurants
Mie Jogging
940 m
Jln. Bawean no. 42
Bebek Mercon
880 m
Jln. Kayun no. 11
Eskimo Ice Cream
1.3
km
Jln. Embong Tanjung 4
Kakkk, Ayam Geprek
1.4
km
Jl. Dharmawangsa no. 115
Sego Sambel Ha-Ho
1.1
km
Jl. Darmawangsa
Kopi Cak To
1.1
km
Jl. Darmawangsa
McDonald's Plaza Surabaya
1.5
km
Jln. Pemuda no. 31-37 Plaza Surabaya
Rotiboy Tunjungan Plaza
1.4
km
Jl. Basuki Rahmat Tunjungan Plaza 1 LG #027-030
Guest Ratings & Reviews
Real Guest Experiences & Ratings
Guest reviews
5.0/10
based on 11 reviews
7.6
7.6/10 based on 168 reviews
Andrew
United States,
September
2024
8.4/10
I had a wonderful stay at this hotel with its clean and spacious rooms, friendly staff, and convenient location near the train station. However, the dining experience left a bit to be desired with slow replenishment of the breakfast offerings. Overall, it felt like great value for money, but there's room for improvement in the dining department.
Rooms
9.0
The rooms were modern, clean, and surprisingly spacious, which made my stay quite comfortable.
Service
10.0
The service was top-notch. The staff were all friendly and brought great vibes to the hotel.
Location
9.0
The location is fantastic, just a short walk from the train station and close to several cafes and eateries.
Dining
6.0
The breakfast was included, but it was slow to replenish, which was a bit disappointing. I'd love to see more variety next time.
Facilities
8.0
While I didn't use all the amenities, the hotel seemed to have good facilities overall.
Mike
United States,
July
2024
7.2/10
I had a decent stay at this hotel, with some notable pros and cons. The location is quite central, making it easy to find restaurants and the train station, which I appreciated. The rooms had modern updates, but the smell from previous guests was a bit off-putting. The service was excellent, with friendly staff always ready to help. Unfortunately, the dining options need some improvement, as the buffet quality fell short. Overall, the value for money was reasonable, but there's room for improvement in a few areas.
Rooms
7.0
The rooms had modern facilities, but I could smell cigarettes, which was unpleasant. They are located on the second floor, providing a view of the breakfast restaurant.
Service
9.0
The service was excellent; the staff was polite, friendly, and very helpful. They did a great job cleaning the rooms, although I noticed a couple of details missed during the cleaning.
Location
9.0
The hotel is in a great spot, close to several restaurants and the train station, making it very convenient for exploring the area.
Dining
5.0
The dining experience was okay for the price, but the food really needs improvement. The buffet included some Indonesian and Chinese options, but I found it lacking in quality.
Facilities
6.0
Overall, the facilities were decent, but nothing stood out as particularly impressive.
Sean
United States,
July
2024
6.8/10
The hotel is situated in a prime location, close to the train station and a range of cafes, making it easy to explore the area. The rooms were large and pleasant, with comfy beds, but they seemed to have an odd smell. The staff was friendly and helpful, although there seemed to be a need for more training. Overall, it offers decent value for the price, but improvements in cleanliness and dining are necessary.
Rooms
7.0
The rooms were large and pleasant with a good bed and bedding, but there was an unpleasant smell that detracted from the experience.
Service
7.0
The staff was friendly and helpful, though it felt like they could benefit from additional training to enhance their service skills.
Location
9.0
The hotel's location is fantastic, just a 10 to 15-minute walk from Gubeng station and near plenty of cafes and shops, making it very convenient.
Dining
5.0
The dining options were okay for the price, but there is definitely room for improvement in the variety and quality of food available.
Facilities
6.0
Facilities were adequate but not outstanding; I expected more amenities given the overall price point.
Ray
United States,
June
2024
7.4/10
I had a mixed experience at this hotel. The location was great, just a short walk from the train station and surrounded by cafes. The rooms were large and comfortable, but I noticed a cigarette smell at the entrance, which was a bit off-putting for a non-smoking room. The service was friendly, but the language barrier made communication a challenge. Overall, it's a decent place for the price, but there's room for improvement.
Rooms
7.0
The rooms were large and pleasant, with a good bed and comfortable bedding. They were clean and spacious, but I did notice a cigarette smell at the entrance which was surprising for a non-smoking room.
Service
6.0
The staff was helpful and polite, but they didn't speak much English apart from a few basic phrases. Despite the language barrier, they were friendly and tried their best to assist.
Location
9.0
The hotel is in a fantastic central location, very close to Gubeng station and many cafes, making it convenient for exploring the area.
Dining
8.0
Breakfast was tasty, offering a mix of local Indonesian and Chinese dishes, including made-to-order eggs which I really enjoyed.
Facilities
7.0
The hotel offers basic amenities but nothing particularly luxurious. It functions well for short stays.
John
United States,
June
2024
7.6/10
I had a mixed experience at this hotel. On the positive side, the location is great, right in the heart of Surabaya, and the rooms are spacious and clean. The staff was friendly, which made my stay a bit more pleasant. Unfortunately, I did have issues with flies at the breakfast area, which was quite off-putting. Overall, it's a decent place, especially for the price, but there are definitely areas that need improvement.
Rooms
8.0
The room I stayed in was spacious and clean, overlooking the restaurant for breakfast. It was comfortable enough for the price I paid.
Service
9.0
I found the staff to be really friendly and helpful throughout my stay.
Location
9.0
The hotel is strategically located in downtown Surabaya, close to the Gubeng train station, which was very convenient.
Dining
5.0
The breakfast was a buffet offering Indonesian and Chinese food, but there were flies around the food, which was quite unpleasant.
Facilities
7.0
The hotel had some nice amenities, but they could improve the dining area cleanliness.
Harvey
United States,
June
2024
7.4/10
The hotel is centrally located in Surabaya, making it super convenient to explore the area, and the rooms are clean and spacious. The staff is friendly and helpful, but I had some issues with the air conditioning, which made it tough to sleep. Also, the breakfast could use a bit more variety. Overall, it's a good value for the price, but there are definitely some areas for improvement.
Rooms
7.0
The rooms were clean, spacious, and tidied every day, though the air conditioning was quite noisy and made for a stuffy night.
Service
8.0
The staff was really friendly and helpful, which added to the overall experience.
Location
9.0
The hotel is strategically located in the center of Surabaya, about a 10 to 15-minute walk from Gubeng station, making it very convenient for getting around.
Dining
6.0
While the breakfast options were decent, I would have loved to see more variety, especially when it came to proteins.
Facilities
7.0
I didn't get to use many facilities, but I did notice that they seemed modern and well-maintained.
Friendly staff
Noisy air conditioning
Patrick
United States,
May
2024
7.0/10
I really enjoyed my stay at this hotel. The location is great, situated in the heart of Surabaya with plenty of restaurants and shopping nearby. The rooms were spacious and kept very clean, though there was a bit of an issue with my key card. The staff was friendly and helpful, but the dining options needed some improvements. Overall, it was a decent experience for the price, but some areas could be better.
Rooms
8.0
The rooms were relatively big, beautifully updated, and very clean, tidied every day.
Service
7.0
The service was excellent; the staff was always polite and very helpful, although their English was limited.
Location
9.0
The hotel is strategically located in Surabaya's downtown, close to the train station and with a good selection of eateries within walking distance.
Dining
5.0
The dining options were okay for the price but really need improvement; the food felt pretty bland.
Facilities
6.0
The hotel had basic facilities, but I didn't take full advantage of them during my stay.
Mike
United States,
April
2024
7.8/10
I had a pleasant stay at this hotel, which is conveniently located near the train station and lots of great cafes. The rooms were clean and comfortable, making it a good spot for my family. While the staff were really friendly and helpful, the variety in breakfast could use some improvement. Overall, the value for money was decent considering the spacious rooms and amenities available.
Rooms
8.0
The rooms were clean, spacious, and very comfortable, equipped with all the basic amenities, which was great for my family.
Service
9.0
The staff were incredibly friendly and helpful, always polite and willing to assist with anything we needed.
Location
9.0
The location is great, nearby a train station and various dining options, making it very convenient for getting around.
Dining
6.0
The dining options were okay for the price, but I think they really need to improve the variety and quality of breakfast.
Facilities
7.0
The hotel had decent facilities, although I wish there were more recreational options available.
Andrew
United States,
April
2024
7.4/10
I had a decent stay at the hotel, with clean and spacious rooms that were really comfortable. The staff was incredibly friendly and helpful, which made my experience even better. However, the location had a few issues with cleanliness, especially around the dining area. Overall, it offers good value for the price, but there's room for improvement in certain areas.
Rooms
8.0
The rooms were big, clean, and comfortable, providing a nice background for relaxation.
Service
9.0
The staff was very kind, friendly, and helpful, making the service excellent.
Location
7.0
The location is strategically placed in Surabaya's downtown, which is convenient, although I did notice some issues with cleanliness, particularly with flies around the food.
Dining
6.0
The dining options were okay for the price, with some good cappuccino, but there's definitely room for improvement.
Facilities
7.0
Facilities seemed sufficient, but they could enhance their overall maintenance.
George
United States,
April
2024
7.0/10
I had a pleasant stay at this hotel, especially because it was very affordable and located close to the Gubeng station. The rooms were clean and had all the necessary basics. However, the service was a bit inconsistent since some staff didn't speak much English, making communication a challenge at times. The dining options could also use some improvement, as it seemed limited. Overall, it's a decent choice for the price.
Rooms
8.0
The rooms were clean and comfortable with all the basic amenities. They were relatively big, which was a nice surprise.
Service
7.0
The service was friendly and helpful, though some of the staff struggled with English, which made things a bit tricky at times.
Location
9.0
The location is pretty convenient, just a 10-15 minute walk from Gubeng station, with several dining options within walking distance.
Dining
5.0
The dining was okay for the price, but it felt like there was room for improvement, especially in terms of variety.
Facilities
6.0
The hotel had basic facilities, but nothing that stood out as exceptional.
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